The plain-English version is at the bottom. Last updated October 20, 2026.
AI Help ("AI Help," "we," "us") is based in Medford, New Jersey and offers its services under the Callante AI name. We provide Hailey, an AI phone assistant, and related text, reminder and review services to businesses. We are based in South Jersey but may serve businesses in other areas and states. By booking a consultation or paying for service, you ("you," "your business") agree to these terms. A signed service agreement, where one exists, controls if it conflicts with this page.
For businesses only. Hailey is offered only for business use. By signing up you confirm that you are acting for a business, not as a consumer for personal, family or household purposes, and that you have authority to accept these terms for that business.
If we form a business entity, such as a limited liability company, to run AI Help, we may transfer your service and these terms to that entity. We will tell you by text or email, and your plan, pricing and rights under these terms stay the same.
Hailey is software. She answers the calls you choose to send her, follows the rules and information you give us, books appointments or takes orders as configured, and texts you summaries. She is not a person, not an employee, and not an emergency service.
AI can make mistakes. Hailey may mishear, misunderstand, or respond imperfectly. We test every setup before go-live and review monthly, but we do not guarantee that every call will be answered or handled correctly, that every booking, order or message will be accurate, or that you will achieve any particular business result. You are responsible for reviewing Hailey's summaries and for all decisions and actions taken based on them.
Hailey follows the emergency rules you set (for example, texting you immediately, or telling a caller who smells gas to leave and call 911). She cannot dispatch help, and we are not responsible for responding to emergencies on your behalf or on behalf of your callers. You are responsible for monitoring and acting on emergency alerts.
Hailey only says what you've approved: your hours, services, prices or price policy, service area and rules. You are responsible for the accuracy of what you give us and for telling us when it changes. We never ask for your passwords; connections to Google, Microsoft, Facebook or other services are made by you through their own authorization screens and can be revoked by you at any time.
Monthly pricing is tied to call volume and setup fees to complexity, as shown on our pricing section and confirmed on your free consultation. Each plan includes a set number of minutes per month; custom plans are available for higher volume. We text you at roughly 80% of your included minutes. If you exceed them, Hailey keeps answering and additional minutes are billed at $0.50 per minute on your next invoice. Two quick updates per month are included; additional quick updates are $25 each; larger changes are quoted in advance. We may set reasonable per-call and per-day limits to protect against spam and abuse. Call transfers to up to two numbers, one additional language and answering from your own documents are included; department menus, three or more transfer numbers, several languages or outbound calling are configured as a complex setup or quoted in advance.
Free first 7 days: new customers get their first 7 days free. Your card is collected at signup and nothing is charged during those 7 days. If you cancel by text or email before the 7 days end, you pay nothing. If you keep Hailey, your first monthly fee and the one-time setup fee for your plan ($249 standard or $349 complex, unless waived under the 12-month option) are charged on day 8. The 7 days start the day you sign up. One free trial per business.
Setup fees are non-refundable once charged. Monthly fees are charged in advance to the card on file through Stripe. Service is month to month with no contract; cancel any time by text or email, and service ends at the end of the paid period. 12-month option: if you choose a 12-month commitment, the setup fee is waived and your monthly fee stays the same, billed monthly. If you cancel after your free 7 days but before the 12 months are up, the setup fee for your plan ($249 standard or $349 complex) is charged at cancellation. After 12 months, service continues month to month. No refunds for partial months. If a payment fails and remains unpaid for 10 days, service pauses until the balance is settled. We give 30 days' notice of any price change.
You are responsible for complying with the laws that apply to your business communications, including call-recording consent, telemarketing and text-messaging rules (such as the TCPA), and any industry rules that apply to you. Review requests and reminder texts go only to customers who gave you their number in the course of doing business, and every text includes a way to opt out. You will tell us about any callers or numbers that must not be recorded or texted, and we will configure Hailey accordingly. You will not use Hailey for anything unlawful, deceptive, or harmful.
Voice, telephony and texting are provided through third-party platforms (currently ElevenLabs and Twilio), and calendar, review and messaging connections run through Google, Microsoft, Facebook and similar services. Their availability, changes and outages are outside our control. We will tell you promptly if an outage affects Hailey, but we are not liable for their downtime or changes.
We are also not responsible for any delay or failure caused by events beyond our reasonable control, including power, internet, phone-carrier or cloud outages, severe weather, natural disasters, fire, flood, pandemics, cyberattacks, government action, or labor disputes. If such an event continues for more than 30 days, either of us may end service by text or email, and you will not be charged for the time service was unavailable after that.
Call recordings, transcripts and summaries are used only to run and improve your Hailey and are available to you on request. We do not sell or share your data or your customers' data. Third-party platforms process call audio and text under their own privacy policies. You can request deletion of your data when service ends.
HAILEY AND ALL OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES NOT EXPRESSLY STATED IN THESE TERMS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.
To the fullest extent permitted by law, our total liability to you for any claim arising from or relating to Hailey or these terms is limited to the fees you paid us in the one month before the claim arose. We are not liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, lost business, lost bookings, missed calls, or damage to reputation, however caused. You release us from any claim based on a missed, mishandled, misheard or inaccurate call, booking, order, text or summary, and from any claim arising from how you or your staff use the information Hailey provides.
You agree to defend, indemnify and hold harmless AI Help, its owner, and its contractors from any claim, loss, or expense (including reasonable attorney's fees) arising from your business operations, your use of Hailey, the information and rules you provide, your communications with your customers, or your violation of these terms or any law.
We may update Hailey's features and these terms; material changes are announced by text or email with 30 days' notice where practical. We may suspend or end service for non-payment, abuse, or unlawful use. You may end service at any time as described above.
These terms are governed by New Jersey law, wherever your business is located. Any dispute will be handled in the state or federal courts located in Burlington County, New Jersey, after a good-faith attempt to resolve it by phone or email first. Any claim arising from or relating to Hailey or these terms must be brought within one year after it arose, or it is permanently barred. If any part of these terms is found unenforceable, the rest still applies. These terms and your service agreement are the entire agreement between us.
Questions? Email support@callanteai.com.